1,840+
Property audits completed across North America and the Caribbean since 2014.
Proprietary Methodology · Est. 2014
The BOH Audit.
A five-phase diagnostic framework deployed across 1,840+ independent hotels and restaurants — built to surface the operational friction your P&L hides in plain sight, and to hand you a sequenced 90-day plan with named owners.
The Framework
The audit replaces the vague, gut-feel walkthrough.
Most property walkthroughs end with a stack of observations and no plan. The BOH Audit is structured the other way around: it begins with the data, follows with on-site observation, and exits with a sequenced 90-day savings plan in which every action carries a named owner, a target number, and a review date. The framework has been refined across 1,840+ properties in North America and the Caribbean since 2014 — it is the operating system behind every Bayleaf engagement, not a one-off assessment.
It was written for the operator who has already lived through a couple of consultants, who knows the difference between an observation and a remediation, and who wants the next engagement to begin with proof that the partner has done this work at scale. The audit is the door; everything else Bayleaf does is downstream of what it surfaces.
Five Phases
How the audit unfolds, week by week.
Four to six weeks from contract signature to findings brief. Each phase has a defined deliverable, a named Bayleaf lead, and a check-in cadence with the operator's team — so you always know what you're seeing and when.
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01
Week 1 · Remote
Intake & Data Pull
A Bayleaf lead analyst runs a structured intake covering staffing rosters, vendor master files, the prior 12 months of P&L, and your current PMS / POS exports. We request read-only access where possible; nothing on-property is touched in this phase. The deliverable is a confirmed data room and a signed scope.
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02
Week 2–3 · On-site
On-Site Observation
Two Bayleaf specialists spend three to five days on property during a representative operating week. They shadow the kitchen pass, the front desk, the stewarding cycle, and the morning turn — capturing shift-level labor behavior, ticket times, and the dozens of small friction points that don't show up in a spreadsheet.
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03
Week 3–4 · Remote
Vendor & Contract Review
Every recurring vendor agreement — linen, laundry, produce, beverage, third-party delivery, waste, pest, janitorial — is benchmarked against current market pricing and contract terms. Side-by-side comparisons show what you're paying versus what a property of your footprint should be paying, and where the auto-renew or rate-cap clauses are quietly bleeding margin.
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04
Week 4–5 · Remote
Margin Modeling
Labor, COGS, and contracted services are rebuilt line by line against the observations. We model each lever individually and stacked, so the operator sees both the per-line savings and the realistic combined outcome. Sensitivities are tested — what happens if F&B volume dips 8%, or if a key contract can't be renegotiated this cycle.
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05
Week 5–6 · On-site read-out
90-Day Findings Brief
A printed, bound document, delivered on-site and walked through with the operator and their GMs. Every finding carries the assigned owner, the target dollar or percentage, the trigger date, and a review checkpoint. If Bayleaf continues into implementation, the same owners carry the work forward; if not, the operator can hand the brief to any internal team and execute cleanly.
The Framework's Footprint
Four numbers that travel with every engagement.
19days
Average time-to-first-savings from contract signature, across 217 F&B deployments since 2021.
14.2%
Average F&B labor cost reduction sustained across the same 217 deployments.
96%
Client retention rate across the last four fiscal years — measured by renewed engagement.
★
Recognized by Hospitality Tech Review as a "Top 10 Operations Partner" in 2023 and 2024.
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Integrated with 38 PMS and POS platforms including Cloudbeds, Toast, Lightspeed, and Opera.
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Founder-led by a former Four Seasons regional GM with 22 years in the trade.
In the Operator's Voice
"We'd had two consultants through in eighteen months. Both produced findings decks and moved on. The BOH Audit was the first time someone sat in the kitchen pass during a real Saturday service and came back with names attached to every line item. The 90-day plan is the difference — our GM can actually run it."
The Next Step
Read enough to want the audit run on your property?
A 30-minute diagnostic call with a Bayleaf partner — not a sales rep — is where every engagement begins. We'll talk through your portfolio, your current operating pressure, and whether the BOH Audit is the right entry point for you. There is no obligation and no deck.